Support

More than just a helpdesk

what is it?
how can it help you?
why Bistech?

What is Support from Bistech?

Support isn’t just about being on hand to react to problems. It’s about building trusted relationships and ensuring your business’ success. Our exceptional support extends your team’s knowledge and skills by giving you access to highly skilled and certified experts whenever you need them.

As you continue to grow your analytics capabilities, it’s increasingly important your environment remains operational and available at critical times. It’s also important to ensure your team can rely on someone to help you get the best out of the technology and tools in use, and the insights being generated.

icon Grow your analytics capabilities
icon Operational and available at all times
icon Reliable and trusted partner

How can Bistech’s Support help your business?

Imagine being able to call on an analytics expert at the drop of a hat. Someone to provide technical assistance, solve a data issue or simply help guide you.

This is what Bistech support can do for you!

Let us be the ones to monitor your environment, resolve issues, discover process improvements and proactively ensure business continuity. You’ll be free from having to put out fires at the height of key reporting and mission-critical periods. Leaving you more time and headspace to get on with doing what you do best.

Why Bistech?

Choose the level of support that best fits your business needs. Our tiered support solutions, from basic (Bronze) to premium (Gold), each cover specific support requirements and allow you to better budget for your support needs upfront.

  • Bronze – monitoring your environment to ensure business continuity.
  • Silver – includes Bronze benefits, plus helpdesk support to resolve and remediate support issues.
  • Gold – includes Silver benefits, plus priority assistance and response times.
icon Unlock insights to guide decisions
icon Share our years of knowledge
icon Visualise your data

Insights

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