Bistech Customer ASSIST Support Program

Excellence in Customer Support »

At Bistech, we believe excellence in Customer Support is more than just providing technical answers, it is about establishing a trusted relationship that assists our customers to achieve success with their implementation of a Business Analytics solution.  Bistech provides support services to customers who want a collaborative partnership with a trusted and Certified Support Providing Partner who can provide a personalised and proactive service arrangement for the support of your IBM Business Analytics, Microsoft SQL Server, Power BI & Tableau environments.

Working with your key business users, we help monitor & maintain your analytics deployment based on proven practices and your business requirements.  We use our specialist capabilities across Business Analytics, Planning, Data Warehousing, Predictive Analytics and more, to help keep your analytics solution operational and current as your business evolves.  We are immersed in your business and a part of your operation. Bistech Support work from within your business to give you an agile, highly-skilled and quickly scalable extension of your organisation’s Business Analytics capacity.  This means no need for new system administration hires allowing you to save on headcount whilst still providing the same or better quality of service.

We deliver Support services using a simple-to-understand, fully transparent, fixed monthly pricing fee that is based on delivering resolutions, not tallying up our inputs.

Accountability

We proactively monitor the environment, ensuring the environment is available and functional for business user

Business Alignment

Your support needs are the starting point and we develop a Standard Operating Procedure (SoP) to support these

You Know Us. We Know You

We’re a part of your operation and we get to know your people. We’re in it for the long term and committed to getting results

Flexible Access

Access the specialist analytics skills you need, no need for new system administration hires. You can scale support up or down as you need.

Agility

We operate with insider knowledge and have relationships with your key people. This supports better outcomes and faster results

Greater Budget Control

We agree on the coverage and track monthly progress – not the hours we spent getting there. Your budget just got a lot more predictable!

Our loyal and valued support customers include respected & well know local organisations including ALS Global, APN Newspapers, Mater Foundation, Port of Brisbane & Retail Food Group to name just a few!

Feel free to ask any of our current customers on the genuine value gained from their Bistech Customer ASSIST support services and why they continue to renew every year!

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